Telus customer service Things To Know Before You Buy
Telus customer service Things To Know Before You Buy
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Hey @DjE we can easily undoubtedly do what we can that can help. Can you you should send us a private information and we will go from there?
It is currently been two months and my issue with the billing has not been settled , I are already customer Telus for over 20 years which customer service is horrendous! I requested to talk to supervisor a lot of again and again ultimate. She stated she would Additionally they desired me to go to the store where by I fall the phone off and acquired the mobile phone After i informed her I did it all on the internet she didn’t believe me? The phone I acquired the box was opened and there was no Bodily Sim card and or Sim card I had asked for an eSIM, which wasn’t there. I had to go down to The shop for getting why was my box open? Why wasn’t my box sealed? Telephone drop batteries is quite very gradual like my aged cell phone was way much better than this point. I think they gave me a outdated cell phone is the best way they deal with customers with lengthy because they reward loyalty ?!!!
00 far more per month. Although my contract claims promo price is for two yrs my Monthly bill says it is actually a person calendar year. Soon after spending an afternoon these days looking to get aid, once the 3rd human being I spoke they said they'll check into it and simply call me back again. I did not receive a connect with back with solutions. This is totally unacceptable. I regret signing up with Telus and may inform Anyone I know to never enroll with them. Outside of curiosity I named Shaw and instantly experienced the decision answered and the person I spoke with was clear and articulate. Experience trapped in the deal and at the mercy of a giant process that has no assist for its customers.
You are able to only modify it. I waited for an hour or so within the telephone to speak to a human. He was valuable, but needed to redirect me to a different individual. I used to be then on maintain for one more hour. They offered me a much better deal, but it was not what was presented on the net. All those promotions are For brand spanking new customers. Like a faithful customer I must pay back $78 when compared with $sixty for any new customer, with the service I required.
As for loyalty, there is absolutely no such thing any longer. Dealing with precisely the same point with my Telus property services. I’m completed with them frequently increasing my arrangement pricing. Heading again to Shaw when my deal operates out.
I assume I am just previous, but I keep in mind a time when you could potentially contact a business, talk with a human without the need of sitting on hold for hrs, and really get customer service. Many thanks Telus for a great customer knowledge.
• I spoke to multiple agents, like Maria and Regal, who couldn't offer clarity or escalate my situation as requested.
I haven't been so frustrated with a business. It's unattainable to have solutions from Telus. My Invoice has actually been transformed quite a few occasions considering that signing up with them a year ago after a promoter arrived to our door and drew us in with attractive features. She even stated Telus would pay for Shaw's agreement Telus customer service penalty to move us in excess of. I regret every single next of transferring. It will require up the majority of the afternoon to talk with an individual at Telus. Keep periods estimate one hour only to get forwarded to somebody and put on maintain for another hour. My agreement agreement demonstrates what my bill need to be However they arbitrarily change my bill to one hundred.
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I am trying to find the contact number to call to speak to the agent and asking yourself should they can be found in the weekend. I need to make payment preparations and tried to on chat, even so they explained to me I need to connect with.
Additionally, I was disconnected a number of situations when looking to talk to support and also still left on keep without any resolution.
Hello @Ben708 we undoubtedly worth your loyalty with us and we wish to assistance. Please keep an eye on your inbox for just a concept from us
The TELUS staff acknowledges that our perform spans several Territories and Treaty areas and we are grateful for the standard Awareness Keepers and Elders who will be with us today, those who have gone right before us and also the youth that inspire us.
I’ve hardly ever made use of such a service prior to, but it had been straightforward and very helpful. I noticed that my problem was going to ruin my complete vacation, and also you basically saved me.